Return, Replacement & Refund Policy

Effective Date: 26 June 2026

Thank you for shopping with EVCure Shop. We strive to provide high-quality Electric Vehicle spare parts, batteries, chargers, accessories, and service equipment. Please read our Return, Replacement & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return within 7 days of receiving your order only if:

• You received the wrong product.
• The product arrived damaged during transit.
• The product has a manufacturing defect.
• The product is missing accessories or parts.
• The delivered product is different from what was ordered.

All return requests are subject to verification and approval by EVCure.

2. Non-Returnable Products

The following items cannot be returned unless received damaged or defective:

• Electrical and electronic spare parts after installation.
• Lithium batteries once installed or used.
• Controllers, BMS, displays, ECUs, sensors, and wiring harnesses after fitting.
• Customized or special-order products.
• Products damaged due to misuse, improper installation, water damage, short circuits, accidents, or unauthorized repairs.
• Clearance sale or promotional items marked "Non-Returnable."

3. Conditions for Return

To be eligible for a return:

• Product must be unused and uninstalled.
• Original packaging, manuals, labels, and accessories must be intact.
• Original invoice or proof of purchase is mandatory.
• Product must not show signs of physical damage caused by the customer.

Returns failing quality inspection may be rejected.

4. Damaged or Wrong Product

If you receive:

• A damaged product
• A wrong product
• Missing items

Please notify us within 48 hours of delivery.

To process your request, please provide:

• Order Number
• Product Photos
• Photos of the package
• Unboxing Video (recommended)

Failure to report within the specified period may affect eligibility for replacement.

5. Replacement Policy

Eligible products will be replaced if:

• Manufacturing defect is confirmed.
• Wrong item was delivered.
• Transit damage is verified.
• Product is DOA (Dead on Arrival).

Replacement is subject to stock availability.

If the same product is unavailable, customers may choose:

• Store Credit
• Full Refund
• Alternative Product

6. Refund Policy

Refunds are issued only after:

• Returned product is received.
• Product passes inspection.
• Return request is approved.

Refunds will be processed within 5–7 business days to the original payment method.

For Cash on Delivery (COD) orders, refunds will be transferred to the customer's registered bank account or UPI ID after verification.

7. Cancellation Policy

Orders may be cancelled before dispatch.

Once shipped, cancellation requests cannot be accepted.

If cancelled before dispatch:

• Online payments will be refunded within 5–7 business days.
• Any payment gateway charges (if applicable) may be deducted.

8. Warranty Claims

Certain products carry manufacturer warranty.

Warranty claims must be raised directly with EVCure Support along with:

• Invoice
• Product Serial Number
• Photos or Videos
• Description of Issue

Warranty does not cover:

• Improper installation
• Physical damage
• Water damage
• Short circuits
• Burnt components
• Unauthorized repairs
• Normal wear and tear

9. Return Shipping

If the return is approved because of:

• Wrong Product
• Manufacturing Defect
• Transit Damage

EVCure will bear the return shipping cost.

If the customer returns the product due to:

• Incorrect order placed
• Change of mind
• Compatibility issue after ordering

Return shipping charges shall be borne by the customer.

10. Inspection Process

Every returned product undergoes inspection.

EVCure reserves the right to reject returns if:

• Product has been used.
• Product is damaged due to misuse.
• Serial numbers or labels are removed.
• Product differs from the shipped item.

11. How to Request a Return

Email or WhatsApp our support team with:

• Order Number
• Customer Name
• Contact Number
• Reason for Return
• Photos or Videos

Our support team will respond within 2 business days.

12. Contact Us

EVCure Shop

Website: https://shop.evcure.in

Support Email: [email protected] (update if different)

Customer Care: +91-9482334474 (replace with your support number)

Business Hours:

Monday – Saturday

10:00 AM – 6:00 PM

Important Note

EVCure reserves the right to modify this policy at any time without prior notice. This policy shall be governed by the applicable laws of India. Any disputes shall be subject to the jurisdiction of the courts in Bengaluru, Karnataka.

Recommendation: Since EVCure sells EV batteries, controllers, chargers, and electronic spare parts, it's advisable to have this policy reviewed by a legal professional to ensure compliance with the Indian Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and any applicable product warranty obligations.